How Do I Block Telemarketing Calls with PhoneTray Pro

We updated PhoneTray Pro Online Help and added How Do I… topics with answers to some of the frequently asked questions about PhoneTray Pro and its functionality.

One of the questions is How Do I Block Telemarketing Calls:

PhoneTray blocks incoming calls by answering the call and playing a message to the caller. We call it ‘zapping’. PhoneTray comes with several useful zap messages plus you can record your own messages or use any audio files from the Internet.

You can block incoming calls by configuring the Call Blocking screen to block categories of telemarketers, by adding a specific number to your Black List or by manually quick-zapping a call when it comes in.

Configuring The Call Blocking Screen

To access the Call Blocking screen, click Privacy on the left navigation panel and then click the Call Blocking button.

The Call Blocking screen

The Call Blocking screen configures how PhoneTray blocks specific caller types, for example, calls that are displayed as ‘Out of Area’ instead of caller’s number or calls from toll-free numbers. You can block calls from numbers on your black list, block calls from telemarketers in PhoneTray online anti-spam database, block calls from private/blocked numbers, block calls that show ‘Out of Area’ instead of caller’s number, block calls from toll-free numbers, block long-distance or local calls.

Adding a Caller to Your Black List

To access the Black List screen, click Privacy on the left navigation panel and then click the Black List button.

Add or Edit Black List Entry

Black List contains a list of specific numbers or names that you decided to block.
To add a number to your Black list, go to the Calls screen, select a call from the number you want to block and click Block Number button on the Call Ribbon Menu or right-click on a number you want to block and select Block Number from the Calls Context Menu.

You can block incoming calls by number or by name. You can also use ? (if blocking by number) or * (if blocking by name) to indicate a wildcard. For example, ‘888-123-45??’ matches all numbers in 888 area code that start with 123-45 and have any last 2 digits, like 888-123-4500, 888-123-4501 and so on to 888-123-4599. When blocking by name, ‘ABC*’ will block all names that start with ‘Abc’, such as ‘Abc Cleaning’ or ‘Abc Marketing’.

PhoneTray doesn’t block calls from your contacts or numbers on your White list.

Manually Quick-Zapping a Call

In addition you can manually block any call when it comes in by clicking the Zap button on the tray call alert in the bottom-right corner of the screen:

When manually zapping a call, PhoneTray is using default zap message for the numbers on your Black List. To change the default zap message, go to the Call Blocking screen and change the zap message for the numbers on your Black List.

PhoneTray displays blocked calls with a blocked icon on the Calls screen. When you hover your mouse over the icon, PhoneTray shows the reason for blocking the call:

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