PhoneTray Pro 1.4

We just updated PhoneTray Pro to version 1.4. To update your version of PhoneTray Pro click Help -> Check for Updates button on the Ribbon Menu. Please click here for more detailed update instructions.

Here is what’s new in PhoneTray Pro 1.4:

  • Now you can print your call history, contacts, black list and white list. There are many customization options for printing. You can add header and footer, customize columns and much more using the Print dialog. To open the Print dialog, click Print button on the Ribbon Menu:
    The Print Dialog

    To start printing, click Print or Quick Print button on the top toolbar in the Print Dialog.

  • New version allows you to export call history, contacts, black list and white list to PDF, XLS, CSV and other formats using the Print dialog. Open Print dialog by clicking Print button on the Ribbon Menu and then click the arrow next to the Export Document button to select the export format:
  • PhoneTray will show an error if the modem stops responding to modem commands.
  • Fixed: Sometimes PhoneTray couldn’t zap a call if TAPI mode was enabled to share the modem with other programs.
  • Fixed: Contacts in the contact selection list on the call edit form were not sorted.
  • Fixed: PhoneTray was showing user’s own phone number instead of caller’s number on some systems in Europe.

How Do I Block Telemarketing Calls with PhoneTray Pro

We updated PhoneTray Pro Online Help and added How Do I… topics with answers to some of the frequently asked questions about PhoneTray Pro and its functionality.

One of the questions is How Do I Block Telemarketing Calls:

PhoneTray blocks incoming calls by answering the call and playing a message to the caller. We call it ‘zapping’. PhoneTray comes with several useful zap messages plus you can record your own messages or use any audio files from the Internet.

You can block incoming calls by configuring the Call Blocking screen to block categories of telemarketers, by adding a specific number to your Black List or by manually quick-zapping a call when it comes in.

Configuring The Call Blocking Screen

To access the Call Blocking screen, click Privacy on the left navigation panel and then click the Call Blocking button.

The Call Blocking screen

The Call Blocking screen configures how PhoneTray blocks specific caller types, for example, calls that are displayed as ‘Out of Area’ instead of caller’s number or calls from toll-free numbers. You can block calls from numbers on your black list, block calls from telemarketers in PhoneTray online anti-spam database, block calls from private/blocked numbers, block calls that show ‘Out of Area’ instead of caller’s number, block calls from toll-free numbers, block long-distance or local calls.

Adding a Caller to Your Black List

To access the Black List screen, click Privacy on the left navigation panel and then click the Black List button.

Add or Edit Black List Entry

Black List contains a list of specific numbers or names that you decided to block.
To add a number to your Black list, go to the Calls screen, select a call from the number you want to block and click Block Number button on the Call Ribbon Menu or right-click on a number you want to block and select Block Number from the Calls Context Menu.

You can block incoming calls by number or by name. You can also use ? (if blocking by number) or * (if blocking by name) to indicate a wildcard. For example, ‘888-123-45??’ matches all numbers in 888 area code that start with 123-45 and have any last 2 digits, like 888-123-4500, 888-123-4501 and so on to 888-123-4599. When blocking by name, ‘ABC*’ will block all names that start with ‘Abc’, such as ‘Abc Cleaning’ or ‘Abc Marketing’.

PhoneTray doesn’t block calls from your contacts or numbers on your White list.

Manually Quick-Zapping a Call

In addition you can manually block any call when it comes in by clicking the Zap button on the tray call alert in the bottom-right corner of the screen:

When manually zapping a call, PhoneTray is using default zap message for the numbers on your Black List. To change the default zap message, go to the Call Blocking screen and change the zap message for the numbers on your Black List.

PhoneTray displays blocked calls with a blocked icon on the Calls screen. When you hover your mouse over the icon, PhoneTray shows the reason for blocking the call:

AddTapi.NET 4.0 has been released

Yesterday we released new version 4.0 of our telephony library AddTapi.NET. You can download the demo version of AddTapi.NET from www.traysoft.com. To upgrade the purchased version of AddTapi.NET please send your serial number to devtools@traysoft.com. Here is what’s new in AddTapi.NET 4.0:

Call pickup

AddTapi.NET 4.0 adds TapiLine.Pickup methods to pick up a call ringing on another extension. These methods can also be used to pick up a call-waiting call. TapiAddress.SupportsPickupCallWaiting property indicates if the telephony hardware supports call-waiting call pickup.

Call forwarding support

The application can use TapiAddress.GetForwardingInfo() method to obtain call forwarding information for the address. Forwarding information describes when incoming calls are forwarded and the destination number(s) for call forwarding. New TapiAddress.ForwardModes property describes forwarding modes supported by the telephony hardware. AddTapi.NET fires ForwardingInfo event when call forwarding information changes.

Device-specific information for calls, lines and addresses

New version adds TapiCall.DeviceSpecificInfo, TapiLine.DeviceSpecificInfo and TapiAddress.DeviceSpecificInfo properties allowing applications to obtain device-specific information about calls, lines and addresses.

TAPI re-initialization

AddTapi.NET 4.0 fires ReInit event when TAPI requires re-initialization. The application can handle this event to shutdown and re-initialize its use of TAPI without application restart. This is especially useful for long-running TAPI applications and services.

DTMF digit generated event

Version 4.0 adds Generated event that fires when DTMF digit generation has terminated. The application can use event arguments to find out if the generation was completed successfully or if it was canceled.

Obtaining existing calls

When the application opens a line for incoming calls, version 4.0 checks for existing calls on the line and adds them to the TapiLine.Calls collection. AddTapi.NET 4.0 also obtains call information and call state for all existing calls automatically.

Other small fixes and improvements

– Added OutOfOrder, Forwarded, Pickup, Cancelled and BadAddress to the TapiDisconnectMode enumeration to provide more information about the reason for call disconnect.

– Improved compatibility with NeoSpeech and Scansoft Text-to-Speech engines.

– Added TapiLine.ProviderInfo and TapiLine.SwitchInfo properties.

– New MonitorTones flag in TapiAddress.CallFeatures indicates if TapiCall.WaitForSilence(Int32, Int32) is supported by the telephony hardware.

– Fixed “Cannot find a request that matches reply message” errors that were occurring with some telephony hardware.

– Fixed an error with SIPTAPI telephony service provider.

– Fixed a problem with non-directed TapiCall.Park(String) on some systems.

PhoneTray Pro 1.3

Yesterday we updated PhoneTray Pro to version 1.3.  To update your version of PhoneTray Pro click Help -> Check for Updates button on the Ribbon Menu. PhoneTray will say that the update is ready to be installed. Click on that text and select Install Now to update your version of PhoneTray Pro.

Here is what’s new in PhoneTray Pro 1.3:

  • Added support for MP3 ringtones.
  • Black-listed phone numbers on the Calls screen are shown in gray color. Hovering over the number will show the notes you entered for that blacklisted number:
  • Added ‘Last 30 Days’ and ‘Last 7 Days’ to the Calls date filter on the left panel in the Calls screen.
  • PhoneTray will now remember selected Calls date filter on restart.
  • PhoneTray uses different colors for odd and even rows in the Calls List, Contacts List, Black List and White List. Changing the skin will change background colors for odd and even rows:
  • Added an option to show full screen alerts on the secondary monitor.
  • PhoneTray will show what call blocking setting caused a call to be blocked when you hover your mouse over the block icon in the first column on the Calls screen. For example, if the call was blocked because “Block calls that show ‘Out of Area’ instead of caller’s number” option is selected on the Call Blocking screen, hovering over the block icon will show “Blocked: privacy settings, ‘Out of Area’ instead of caller’s number”:
  • Fixed: PhoneTray was announcing the contact’s number when Announce As field was empty.
  • Fixed: Audio device for ringtones was not set properly.

PhoneTray Pro 1.2

We just updated PhoneTray Pro to version 1.2. PhoneTray Pro now supports skins and modem sharing. To update your version of PhoneTray Pro click Help -> Check for Updates button on the Ribbon Menu. PhoneTray will say that the update is ready to be installed. Click on that text and select Install Now to update your version of PhoneTray Pro.

Here is what’s new in PhoneTray Pro 1.2:

  • Added several skins to change PhoneTray appearance. To select a skin click the Skins button next to the PhoneTray logo in the upper-left corner of PhoneTray window.
  • Added TAPI mode to share the modem with other programs. To enable modem sharing, click the Settings – Lines button on the left panel, select Advanced tab for Line 1 or Line 2 and check “Enable TAPI mode” checkbox. Please note that Caller ID detection could be less reliable in TAPI mode because PhoneTray has to use Unimodem driver for Caller ID in TAPI mode.
  • PhoneTray icon in the system tray will turn red if there are any errors. You can hover over the icon to see the error message.
  • PhoneTray now uses window background color selected in Windows as a background for the Calls, Contacts, Black List and White List screens.
  • Fixed: Sometimes PhoneTray was zapping a call only after 3-4 rings.
  • Fixed: PhoneTray was showing truncated Caller ID information with some modems.
  • Fixed: PhoneTray was reporting new calls with a delay on some systems.

Check out the new Xmas skin added to PhoneTray Pro 1.2!

Xmas Skin in PhoneTray Pro
Xmas Skin in PhoneTray Pro