Traysoft Blog

New version of PhoneTray Pro 2.2 has been released. To update your version of PhoneTray Pro click Help -> Check for Updates button on the Ribbon Menu. Please click here for more detailed update instructions.

• New more reliable software update system.
• Added a hidden option to change PhoneTray data folder. Please contact us if you want to change where PhoneTray stores its data.
• Added support for phone numbers with extensions. When entering the contact’s phone number you can use ‘x’ to add an extension to the number, for example 555-235-4865 x234.
  
  PhoneTray dials the number, waits for a few seconds then dials the extension. You can use this feature to dial additional digits when needed, for example to enter your account number when calling your bank.
• Added Dial Home, Dial Mobile, Dial Work options to the pop-up menu shown when you right-click on a contact on the Contacts screen. Now you can quickly dial any of the contact’s numbers using the right-click menu.
  
• Now you can enter call notes directly on the Dial screen.
• PhoneTray will show a matching PhoneTray contact when using PhoneTray dialer to dial from another application.
• Added an option to start dialing immediately after clicking the Dial button. To change this option, go to the Settings -> Lines screen and select Dialing Settings tab:
  
• Other dial-out improvements.
• Implemented a workaround for firmware bug in new Sewell modems. Sewell USB modems from the latest batch have a firmware bug that prevented PhoneTray from blocking calls on some phone lines. New version of PhoneTray should work properly with new Sewell USB modems.
• Added an option to prevent PhoneTray alerts from interrupting full screen games and applications. To prevent PhoneTray from interfering with full screen games or applications, please go to the Settings -> Full Screen Alerts screen and check  “Do not show alerts if another full screen application or game is running” option.
• Improved multi-monitor support. PhoneTray didn’t restore its position on the second monitor after restart in some configurations.
• Fixed: changes to the notes for a white-listed or black-listed number were not reflected on the Calls screen.

We released PhoneTray Pro 2.0. This version adds built-in dialer and now you can call your contacts or any phone number using PhoneTray with just one click! To update your version of PhoneTray Pro click Help -> Check for Updates button on the Ribbon Menu. Please click here for more detailed update instructions.

PhoneTray Dialer

Click the Dial button to place a call to your contact or any number on the Calls list:

Outgoing calls are logged and displayed with an arrow on the Calls list:

PhoneTray will dial the number and notify you when it’s time to pick up your phone and talk to the person you are calling.

You can quickly search and place a call to any of your contacts using Find Contact box on the Dial form:

New “Summer” Skin

Check out the new skin we added in version 2.0. To change the skin in PhoneTray, click the Skins button in the upper left corner next to PhoneTray logo.

Enjoy your summer! 🙂

We just updated PhoneTray Pro to version 1.4. To update your version of PhoneTray Pro click Help -> Check for Updates button on the Ribbon Menu. Please click here for more detailed update instructions.

Here is what’s new in PhoneTray Pro 1.4:

• Now you can print your call history, contacts, black list and white list. There are many customization options for printing. You can add header and footer, customize columns and much more using the Print dialog. To open the Print dialog, click Print button on the Ribbon Menu:

  

  To start printing, click Print or Quick Print button on the top toolbar in the Print Dialog.

• New version allows you to export call history, contacts, black list and white list to PDF, XLS, CSV and other formats using the Print dialog. Open Print dialog by clicking Print button on the Ribbon Menu and then click the arrow next to the Export Document button to select the export format:
  
• PhoneTray will show an error if the modem stops responding to modem commands.
• Fixed: Sometimes PhoneTray couldn’t zap a call if TAPI mode was enabled to share the modem with other programs.
• Fixed: Contacts in the contact selection list on the call edit form were not sorted.
• Fixed: PhoneTray was showing user’s own phone number instead of caller’s number on some systems in Europe.

We updated PhoneTray Pro Online Help and added How Do I… topics with answers to some of the frequently asked questions about PhoneTray Pro and its functionality.

One of the questions is How Do I Block Telemarketing Calls:

PhoneTray blocks incoming calls by answering the call and playing a message to the caller. We call it ‘zapping’. PhoneTray comes with several useful zap messages plus you can record your own messages or use any audio files from the Internet.

You can block incoming calls by configuring the Call Blocking screen to block categories of telemarketers, by adding a specific number to your Black List or by manually quick-zapping a call when it comes in.

Configuring The Call Blocking Screen

To access the Call Blocking screen, click Privacy on the left navigation panel and then click the Call Blocking button.

The Call Blocking screen configures how PhoneTray blocks specific caller types, for example, calls that are displayed as ‘Out of Area’ instead of caller’s number or calls from toll-free numbers. You can block calls from numbers on your black list, block calls from telemarketers in PhoneTray online anti-spam database, block calls from private/blocked numbers, block calls that show ‘Out of Area’ instead of caller’s number, block calls from toll-free numbers, block long-distance or local calls.

Adding a Caller to Your Black List

To access the Black List screen, click Privacy on the left navigation panel and then click the Black List button.

Black List contains a list of specific numbers or names that you decided to block.
To add a number to your Black list, go to the Calls screen, select a call from the number you want to block and click Block Number button on the Call Ribbon Menu or right-click on a number you want to block and select Block Number from the Calls Context Menu.

You can block incoming calls by number or by name. You can also use ? (if blocking by number) or * (if blocking by name) to indicate a wildcard. For example, ‘888-123-45??’ matches all numbers in 888 area code that start with 123-45 and have any last 2 digits, like 888-123-4500, 888-123-4501 and so on to 888-123-4599. When blocking by name, ‘ABC*’ will block all names that start with ‘Abc’, such as ‘Abc Cleaning’ or ‘Abc Marketing’.

PhoneTray doesn’t block calls from your contacts or numbers on your White list.

Manually Quick-Zapping a Call

In addition you can manually block any call when it comes in by clicking the Zap button on the tray call alert in the bottom-right corner of the screen:

When manually zapping a call, PhoneTray is using default zap message for the numbers on your Black List. To change the default zap message, go to the Call Blocking screen and change the zap message for the numbers on your Black List.

PhoneTray displays blocked calls with a blocked icon on the Calls screen. When you hover your mouse over the icon, PhoneTray shows the reason for blocking the call: